Telephone contact numbers

With so many different council services available, finding the right telephone number to ring us on may be challenging. We’ve grouped services together into ‘families’ and switched on a single contact number for each:

Bank holiday opening times

The contact centre is open at the following times over the bank holiday weekend:

Business and Trade - 023 8083 3002

• Economic Development and Regeneration
• Environmental Health
• Business Rates
• Licensing
• Trading Standards
• Planning and Building Control

Adult social care - 023 8083 3003

If you are calling about services for an adult in the community

• Adult Care
• Blue Badge

Children, young people and learning - 023 8083 3004

If you are concerned about a child or young person or family, please call:

• Children's Social Care
• School Admissions
• Special Educational Needs
• Children and Young People's Information Service

Please see the Schools section for individual school's details.

Environment and waste - 023 8083 3005

For litter and fly-tipping please see Transport and Streets

• Waste
• Bulky or special waste collection
• Commercial Waste
• Environmental Health
• Trees

Your home (including council tax) - 023 8083 3006

Please see the Housing section for contact details of Local Housing Offices

• Council Tax and Benefits
• Repairs to Council Accommodation
• Homelessness, Housing Advice and Housing Allocations
• Planning, Building Control and Land Charges
• Private Sector Housing

Leisure - 023 8083 3007

Please see the Leisure section for contact details of Leisure Venues

• Libraries
• Tourist Information
• Art Gallery, Museums and Event Management
• Parks and Allotments
• Sports Development

Transport and streets - 023 8083 3008

For Blue Badge enquiries please use the Adult Social Care number

• City Parking and Patrol Services
• Highways
• Street Cleaning and Enforcement
• MOT bookings
• Bus passes (Smartcities)
• Animal Welfare, dog warden and kennels

Switchboard - 023 8083 3000

Payments - 023 8083 3001

For Council Tax, Housing Accounts and Rent, Business Rates, Parking fines and Tenant's contents insurance (please have a pen and paper ready to note reference number)

Existing numbers for services remain and work alongside the numbers shown above. If you have any queries about the numbers or would like more information, please contact us.

Emergency Out of Hours service 023 8023 3344 for:

Community Alarm, Noise Nuisance, Adult Social Care, Community Care Services, Highways, Dangerous Structures, Trees, Children's Social Care Services and Repairs to council homes.

Text Relay: Textphone and Minicom users can dial 18001 in front of any of our full telephone numbers to access council services via the British Telecom Text Relay service.